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With over 100 years combined experience in the home improvement industry please meet the Enhance Conservatories team – specialists in conservatories, orangeries, and house extensions in Benton, Wallsend, Chester-le-street, Sunderland, Durham, Newcastle and surrounding areas.
Construction is in my soul. It stayed that way even after becoming joint Managing Director of the North East’s biggest home improvement company. It has and always will be my goal to delight the customer and exceed their expectations. I started in the industry on 1984. It became evident very quickly that in order to succeed and enjoy long term growth, customer satisfaction was paramount.
I expect everyone at Enhance to be ambassadors for the company and to understand the core principle of satisfying our customer’s needs. We have no ambition to become the biggest home improvement company in the North East. My goal is to see our company strive for continuous improvement and be recognised as by far the best home improvement company the North East has ever seen.
My father has always been my mentor. He has installed in me the ethics and principals I work to each day. I hands on project manage each installation, ensuring that we deliver complete satisfaction to our customers. We are only as good as the people we employ and our installation staff have been handpicked from the best our industry offers in the North East of England. Whether we are fitting windows and doors or orangeries and sunrooms we will continually strive to offer the best installation standards in our region.
My career in home improvement sales started in 1991 and eventually resulted in me becoming the Sales and Marketing Director of the biggest home improvement company in the history of the North East. My ethos has never changed and encouraged 3 very simple rules:
Companies in our sector still talk about developing sales strategies and tactics with the emphasis on constantly increasing sales turnover. Well, in my opinion, it is not about striving for the biggest turnover, it’s about achieving complete customer satisfaction which will result in natural and manageable growth.
I started in our industry at the age of 19 at the grass roots level of direct marketing and as my career developed it became important to me that the customers first experience of the company should be pleasurable and informative. To discover the customers wants and needs and help set them on their journey to meet those wants and needs. At Enhance first impressions really do count as it is the start of a relationship which should ultimately result in complete customer satisfaction in our products and services. I really do believe that relationships are the media through which business development will flourish.
My role is to “hold the purse strings” and control the budgets. I qualified as an accountant in 1994 and have worked in the industry since 1999. As Financial Director of the biggest home improvement company in the region I knew that to offer genuine value for money to the customer we must strictly control overheads, something too many companies in the industry lose track of today. Customer care underlines everything we do at Enhance, from initially engaging with the customer; through to the sales experience; to survey and then through to installations and customer service.
This is the fundamental thing that over 100 years combined experience in the industry has taught us and is something we will never forget.
To offer excellence with integrity to the home improvement market of the North East with total emphasis on quality, value and genuine customer care.